88ck's Privacy Policy

1. Introduction & Purpose

88ck is a trusted online betting and casino platform committed to providing players in Bangladesh with a safe, enjoyable, and transparent service. We believe that protecting your personal information is a fundamental right. The purpose of this privacy policy is to clearly inform you about what kind of information 88ck collects, why it is collected, how it is used, and how much control you have over your own data.

This policy applies to the https://88ck.mom website and all services under it. It takes effect when you register on the 88ck platform, log in, participate in betting or gaming activities, or contact our customer support. This policy may be updated from time to time; the date of each revision will be noted at the top of the page.

2. What Information We Collect

88ck collects various types of information to provide and improve its services. This information comes mainly from two sources: (a) information you voluntarily provide, and (b) information collected automatically while you use the platform.

2.1 Information You Provide

• Account Registration Information: Full name, date of birth, email address, mobile number, and preferred username.
• Identity Verification Information: National ID number or passport number — required for account verification.
• Financial Information: Mobile banking account details (bKash, Nagad, Rocket, Upay) — used solely for processing transactions.
• Communication Information: The content of conversations when you contact customer support.

2.2 Automatically Collected Information

• Device & Browser Information: IP address, device type, operating system, browser version.
• Usage Information: Pages visited, time spent, games played, betting history.
• Log Information: Server logs, transaction timestamps, error details — for maintaining system security and performance.
• Cookies & Tracking: Session cookies, preference-saving cookies, and analytical tracking data.

3. Purpose of Data Use

88ck uses your information only for legitimate purposes. We never use your information unnecessarily or sell it to third parties. Your information is used for the following purposes:

1. To create, manage, and verify accounts.
2. To process financial transactions including deposits and withdrawals.
3. To prevent fraud, money laundering, and unauthorized access.
4. To provide customer support and resolve complaints.
5. To improve platform performance and resolve technical issues.
6. To enforce responsible gaming guidelines and monitor excessive gambling risk.
7. To send important system notifications, policy updates, and relevant promotional information.
8. To maintain records for legal compliance and dispute resolution.

4. Data Security Measures

88ck uses industry-standard security technology to protect your information. Our systems are secured with SSL (Secure Socket Layer) encryption, meaning all data exchanged between your browser and our servers remains encrypted.

We maintain the following security measures:

• All sensitive data — especially passwords and financial details — is stored in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• Only authorized personnel have access to the data they need — not everyone.
• 24/7 system monitoring is carried out to detect suspicious activity.
• Third-party partners are also required to maintain equivalent security standards.

5. Data Sharing & Third Parties

88ck never sells or rents your personal information to third parties. However, information may be shared in certain specific situations to provide services:

• Payment Processors: Necessary information is shared to complete transactions via bKash, Nagad, Rocket, and Upay.
• Technology Partners: Game software providers — such as Pragmatic Play, JILI, PG Soft, Spribe — receive only the limited information needed to operate gameplay.
• Legal Authorities: Information may be shared with relevant authorities in cases of court orders or legal obligations.
• Fraud Prevention: Anonymized data may be shared with security partners to detect fraud or illegal activity.
• Business Transfers: In the event of a company merger or acquisition, information may be transferred to the successor entity — you will be notified in advance.

Contracts with any third-party partner explicitly state that they may not use the information for any purpose other than providing services on behalf of 88ck.

6. Cookie Policy

The 88ck website uses cookies — small text files stored on your device that improve website functionality. We use the following types of cookies:

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remember your language preferences, betting history, and interface settings.
• Analytics Cookies: Analyze page visit patterns to help improve the platform. This data is anonymized.

You can disable non-essential cookies from your browser settings. However, please note that disabling certain cookies may limit some features of the platform.

7. Data Retention Period

88ck does not retain your information longer than necessary. The general rule is:

• Information for active accounts is retained for as long as the account remains active.
• After an account is closed or becomes inactive, information is kept for a defined period as needed for legal and dispute resolution purposes.
• Financial transaction records are retained long-term for accounting and audit purposes.
• Once the retention period ends, data is securely deleted or fully anonymized.

8. Your Rights

88ck believes you have specific rights over your own information. You may exercise the following rights:

8.1 Right to Access

You may request at any time to know what information we hold about you. 88ck will fulfill that request within a reasonable time.

8.2 Right to Rectification

If there is any incorrect or outdated information in your personal data, you may request a correction. The information will be updated after verification.

8.3 Right to Erasure

After relevant legal obligations have been fulfilled, you may request deletion of your information. However, immediate deletion may not be possible in cases of active disputes or legal obligations.

8.4 Right to Object to Processing

You have the right to object to the processing of your information for specific purposes — particularly for marketing communications. You may unsubscribe from any promotional messages at any time.

To exercise any of the above rights, email [email protected] or contact us through our 24/7 live chat.

9. Protection of Children and Minors

88ck is strictly for individuals aged 21 and above only. We never collect information from minors, and if a person is confirmed to be under 21, their account is immediately closed and all associated information is deleted.

If you know of a minor who has registered on the platform, please notify us at [email protected].

10. Policy Changes & Notification

88ck reserves the right to amend this privacy policy due to business changes, new technology, or legal requirements. For any significant changes:

• A notification will be sent to your registered email address.
• The update date will be clearly noted on the website.
• Continued use of the platform after changes will be considered acceptance of the new policy.

We recommend that you review this policy regularly to stay informed about how your information is being managed.

11. Contact Us & Complaints

If you have any questions, concerns, or complaints about this privacy policy, we are always ready to speak with you. The 88ck customer support team is available 24/7 in both Bengali and English.

You can reach us through any of the following channels:

• Email: [email protected]
• Live Chat: The live chat option on the website is active 24 hours a day, 7 days a week.

We take every complaint seriously and aim to resolve it as quickly as possible.

12. Applicable Law

This privacy policy and any disputes between 88ck and users will be governed in accordance with relevant international data protection standards. 88ck is committed to complying with internationally recognized data protection principles.

Any dispute will first be attempted to be resolved through negotiation. If resolution through negotiation is not possible, it will be settled through a process agreed upon by both parties.